Privacy Policy

Last updated: 11/23/2025

1. Introduction and Scope

Resgen, Inc., a Canadian corporation ("Company," "we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, process, and safeguard your information when you use our resume generation platform and services (collectively, the "Service"). This Policy applies to all users of the Service, including visitors, registered users, and subscribers.

By using our Service, you consent to the data practices described in this Policy. If you do not agree with the terms of this Policy, please do not use the Service.

This Policy complies with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant privacy regulations.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including but not limited to:

  • Account Information: Email address, password, name, and contact information
  • Resume Content: Building blocks, work experience, education, skills, and other resume-related information
  • Job Information: Job descriptions, company information, and application details
  • Profile Data: Professional information, preferences, and settings
  • Communication Data: Messages, feedback, and support requests
  • Payment Information: Billing details, payment methods, and transaction history (processed securely through third-party payment processors)

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

  • Technical Data: IP address, browser type and version, operating system, device identifiers, and unique device identifiers
  • Usage Data: Pages visited, time spent on pages, features used, clicks, and navigation patterns
  • Performance Data: Service performance metrics, error logs, and crash reports
  • Location Data: General geographic location based on IP address (not precise location)
  • Cookies and Tracking: Cookies, web beacons, pixel tags, and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third parties, including:

  • Social media platforms (when you connect your accounts)
  • Authentication providers (Google, etc.)
  • Analytics and marketing partners
  • Public databases and professional networks

3. Legal Basis and Use of Information

3.1 Legal Basis for Processing (GDPR)

We process your personal information based on the following legal grounds:

  • Contract Performance: To provide our Service and fulfill our contractual obligations
  • Legitimate Interests: To improve our Service, prevent fraud, and ensure security
  • Consent: For marketing communications and optional features
  • Legal Compliance: To comply with applicable laws and regulations

3.2 How We Use Your Information

We use the information we collect for the following purposes:

  • Service Provision: Provide, maintain, and improve our resume generation Service
  • AI Processing: Generate personalized resumes using AI algorithms based on your building blocks and job descriptions
  • Account Management: Create and manage your account, process transactions, and provide customer support
  • Communication: Send technical notices, updates, support messages, and respond to inquiries
  • Analytics: Monitor usage patterns, analyze trends, and improve Service performance
  • Security: Detect, prevent, and address fraud, abuse, and technical issues
  • Legal Compliance: Comply with applicable laws, regulations, and legal processes
  • Marketing: Send promotional communications (with your consent) and personalize content

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who assist us in operating our Service, such as:

  • Cloud hosting providers (for data storage and processing)
  • AI service providers (for resume generation)
  • Email service providers (for communications)
  • Payment processors (for billing)

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights and Choices

7.1 General Rights

You have the following rights regarding your personal information:

  • Access: Request access to your personal information and receive a copy
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information ("right to be forgotten")
  • Portability: Request transfer of your data to another service provider
  • Restriction: Request limitation of processing under certain circumstances
  • Objection: Object to processing based on legitimate interests or for marketing purposes
  • Withdraw Consent: Withdraw consent for processing based on consent

7.2 Canadian Privacy Rights (PIPEDA)

If you are a Canadian resident, you have additional rights under PIPEDA:

  • Right to know what personal information is collected and how it's used
  • Right to access your personal information
  • Right to request correction of inaccurate information
  • Right to file a complaint with the Privacy Commissioner of Canada

7.3 California Consumer Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

7.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at sarahsimionescu@gmail.com. We will respond to your request within 30 days (or as required by applicable law). We may need to verify your identity before processing your request.

You can also manage some of your information directly through your account settings on the Service.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. You can control cookie settings through your browser preferences, but disabling cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Policy and applicable data protection laws. You can contact our DPO at:

Email: sarahsimionescu@gmail.com
Subject Line: "Data Protection Inquiry"

14. Supervisory Authority

If you are located in the European Economic Area (EEA) and believe we have not addressed your concerns, you have the right to lodge a complaint with your local data protection supervisory authority. You can find your local supervisory authority at: https://edpb.europa.eu/about-edpb/board/members_en

15. Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: sarahsimionescu@gmail.com
Website: https://tryresgen.com
Address: Resgen, Inc., Toronto, Ontario, Canada

For general inquiries: sarahsimionescu@gmail.com
For legal matters: sarahsimionescu@gmail.com